ivip9 Platform Privacy Notice

This page describes what we collect when you use ivip9 and how we keep that data protected. We take your privacy seriously — we collect only the information necessary to operate your account, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.

Our privacy practices apply whether you access ivip9 on your Android phone, through Safari on iOS, or on desktop. Your data is handled consistently across all devices and platforms. We're transparent about what we collect, how we use it, and who has access to it.

Read through this notice to understand your rights regarding your personal information on ivip9, how we handle sensitive data like payment details, and how to contact us if you have privacy concerns.

What Data We Collect on ivip9

When you register for an ivip9 account, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity, send you account notifications, and help you recover your account if you forget your password. We also collect your payment information — the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details) and transaction history.

Before you withdraw funds, we ask for a photo ID (KTP, passport, or driving licence) and proof of address (utility bill, bank statement, or government letter). We use these documents to verify your identity and comply with anti-money-laundering regulations. We store these documents securely and do not share them with third parties except where legally required.

Behavioural data and cookies

We use cookies to keep you logged in, remember your preferences, and understand how you use ivip9. Cookies are small files stored on your device that help us deliver a better experience. We also collect information about your device type, operating system, browser, and IP address — this helps us troubleshoot technical issues and prevent fraud.

We do not use cookies to track you across other websites. Our cookies are used only within ivip9. You can manage cookie settings through your browser — if you disable cookies, some features of ivip9 may not work properly.

How We Use Your Data

We use your personal data for several purposes. First, we use it to operate your account — processing deposits, withdrawals, and game transactions. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. Third, we use it to communicate with you about your account, promotions, and important updates. Fourth, we use it to prevent fraud and detect suspicious activity.

We do not use your data for marketing purposes without your consent. If you opt in to receive promotional emails or push notifications, you can unsubscribe anytime through your account settings or by contacting our support team.

Third-Party Processors and Data Sharing

We work with trusted third-party processors to deliver our service. Our payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive only the information necessary to process your transaction. Our hosting provider stores our servers and databases. Our email service provider sends you account notifications. Each of these processors is bound by confidentiality agreements and must protect your data according to our standards.

We do not share your data with third parties for their own marketing purposes. We may share minimal information with licensed authorities if legally required — for example, if a court orders us to disclose information or if we detect suspicious activity related to money laundering.

Data Security and Encryption

We protect your data using industry-standard encryption (SSL/TLS) and secure servers. Your payment information is encrypted end-to-end, meaning it is unreadable to anyone except you and ivip9. We use two-factor authentication to protect your account from unauthorised access. Our servers are regularly audited for security vulnerabilities, and we maintain strict access controls — only authorised staff can view your personal data.

While we take security seriously, no system is completely risk-free. If you suspect your account has been compromised, contact our support team immediately. We will help you secure your account and review any suspicious activity.

Your Rights Regarding Your Data

You have the right to access your personal data — you can view most of it in your account settings on ivip9. You have the right to request corrections if any information is inaccurate. You have the right to request deletion of your account and associated data, subject to our legal obligations (for example, we may need to retain transaction records for regulatory compliance).

If you want to exercise any of these rights, contact our support team. We will respond within a standard timeframe and help you with your request. If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.

Data Retention and Jurisdiction

We retain your personal data for as long as your account is active, plus a period after closure to comply with regulatory requirements. Transaction records are kept for a minimum period as required by anti-money-laundering regulations. Once the retention period expires, we securely delete your data.

Our servers may be located outside your jurisdiction. By using ivip9, you consent to your data being transferred to and processed in our operating jurisdiction. We apply the same security and privacy standards regardless of server location.

Children and Minors

We do not knowingly collect data from children or minors. Our service is available only to individuals of legal age in their jurisdiction. If we discover that a minor has created an account, we will close it immediately and delete their data. If you believe a minor has accessed ivip9, contact our support team right away.

Changes to This Privacy Notice

We may update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of ivip9 after an update constitutes acceptance of the new privacy notice. If you disagree with any changes, you may close your account and request a withdrawal of your balance.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about your data, or requests to access or delete your information, contact our support team. We offer live chat during business hours, email support anytime, and a comprehensive help centre. Our multilingual team can assist you in your preferred language.

We are committed to protecting your privacy and handling your data responsibly. Whether you're accessing ivip9 from Jakarta, Surabaya, Bandung, or Medan, or using DANA, e-wallet, mobile banking, or any other payment method, your personal information is treated with the same care and security. If you have privacy concerns, we're here to help.